Payment methods:
Paypal is preferred. You must use a "Confirmed" shipping address in your Paypal payment.
Our working hours are Monday-Friday, 8am - 5pm. Please understand that no emails will be replied to during the weekend and on holidays.
Warranty Policy:
Warranty policies are stated within the item description. It varies from item to item. Please read the item description thoroughly. If you have any questions, please contact us before making any purchases.
In the case of a defective item, we guarantee exchanges. We are not responsible for the labor that's involved. In order to have a valid defective claim, the item must be intact and untampered with. If anyone has tampered with the unit in any way, the claim will not be accepted. Claims for defective items need to be submitted by email to us within 5 working days from when you received your product. Before sending you a replacement, we will have the defective item picked up. We will issue a Call Tag (at no cost to the buyer, billed to us) and have it picked up. FEDEX will make 3 pickup attempts. The buyer must be available to hand the item back to FEDEX when they attempt pickup. Otherwise, it is your responsibility to ship it back. Once the item arrives back to us, we will ship you a replacement. In the event that a suitable replacement is not available, a full refund (including shipping) will be issued.
Other policies:
If you have any problems with your transaction, contact us prior to leaving any neutral or negative feedback so that we can have the chance resolve any problems.
Returns:
Parts being returned by a customer for any reason must be “postage paid” by the customer. We cannot accept any C.O.D.s on returned merchandise. We are more than happy to exchange parts or give full refunds for parts that you are not satisfied with, as long as the returned parts are in new and unused condition and the return is made within 30 days of the original shipping date. Refunds for purchases made with a credit card will be credited to the card used for the original purchase. Be sure to include a copy of your purchase invoice along with INSTRUCTIONS on what you would like done with any returned parts. Shipping charges are non-refundable. Any items that are returned for refund will be subject to a 20% restocking charge.